Thank you for supporting Oak & Honey! Because each piece is handmade with care, we have a few guidelines in place to protect both our customer and our small business.

Returns:

We gladly accept returns on eligible, unworn items within 5 days of delivery.

To be eligible for return:

• The item must be unworn and in its original condition.
• The item must not have been altered, damages, broken, or exposed to water, perfume, lotions, oils or other substances.
• The item must be returned with its original packaging
• You must contact us within 5 days of delivery to request a return.

Return shipping costs are the responsibility of the customer, unless the item was received damaged or Oak & Honey made an error with the order. Please contact us before mailing anything back. Unauthorized returns may not be accepted.

Non-Returnable Items:

For hygiene and quality-control reasons, certain items are not eligible for return or refund, including:

• Worn jewelry
• Custom or personalized pieces
• Clearance or final-sale items
• Items damaged after delivery due to improper car, accidents, pulling, stretching, or normal wear and tear.
• Items that have been altered or repaired by someone other than Oak & Honey

Because our jewelry is handmade and some contain gemstones, slight variations in color, shape, size, texture and bead placement are normal and are not considered defects. Natural gemstones, pearls, shells, and other natural materials may have individual variations that make each piece unique.

Refunds:

Once your returned items is received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to your original payment method.

Original shipping charges are non-refundable. 

Please allow your payment provider additional processing time for the refund to appear in your account.

Jewelry Breakage & Normal Wear:

Our necklaces are handmade and should be handles with care. White we use quality material, jewelry is not indestructible.

Breakage caused by pulling, snagging, stretching, improper storage, water exposure, chemicals, or general wear and tear is not considered a manufacturing defect and may not qualify for a refund or free replacement. 

If you necklace breaks, please reach out to us. We will do our best to help determine whether a repair or replacement is possible. Any repair or replacement offered outside of an approved damaged/incorrect order may be subject to a fee.

Cancellations:

Orders may be cancelled within 24 hours of purchase , provided the order has not already been processed or shipped. Once an order is processed or shipped, it may no longer be canceled and will be subject to our return policy.

Contact Us:

If you have a question about a return, refund, damaged item, or your order, please contact Oak & Honey before sending an item back.

We reserve the right to refuse a return or refund that does not meet the requirements outlined in the policy.

Oak & Honey reserves the right to update or modify this policy at any time. The policy in effect at the time of purchase will apply to that order.